Premature solicitation and onerous survey gripes

When I visit your website that I never heard of before for the first time because I followed a link and you foist a ‘sign up’ pop-up on me before I read a single word, I leave. Maybe data shows that’s a good thing to do to increase your subscriptions, but an even better thing is to create good content to keep me coming back.

Also, companies, I don’t want to take a 5 minute survey after every single interaction I have with your company. Here’s a tip: If I return, I was happy. If I don’t, I wasn’t. You should have a good idea of what constitutes good service without me having to take my time to tell you. If not, maybe you shouldn’t be running things.

Comments

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s